At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Job Title: Customer Service Representative
Reports to: Team Leader, Customer Service
Group / Division:
Career Band: 2
Job Code: CSST101 Customer Service Representative - Grade 2
Job Track:
Position Location: Budapest, Hungary
Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.
Key Responsibilities:
Customer data maintenance - Create and modify customer master data to data standards
Demonstrate attention to detail with accurate data entry; understand that values entered have a direct impact on delivery and invoicing
Leverage required computer systems to maintain quality customer data
Maintain daily customer service reports
Assess individual customer requirements and direct activities to appropriate departments
Work on assignments/projects as part of a team
Adhere to SOP’s, SLA’s and departmental training guideline
Skills:
Display attention to detail and accuracy in the workplace
Must have the ability to identify and solve problems and to multitask under deadlines
Strong written and verbal communication skills
Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
Good organizational skills and the ability to prioritize effectively
Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
Work on own initiative on daily routine tasks as well as solving system issues
Competent Microsoft Office user
Experience:
Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome
Experience with Oracle or SAP preferred but not essential
Education:
Requires a high school graduate or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
This position requires repetitive typing and regular use of a computer plus multiple displays
Most of the other physical demands are typical with those associated with an office environment.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
