Position : Vacation Rental Customer Support Assistant (100%Remote)
We are looking to hire a highly motivated remote worker to be part of a growing vacation rental property management company located in the United States. The position is considered full-time at 40 hours a week.
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Responsibilities:
- Handle all daily guest communications (text/email/platform) in a professional and timely manner
- Resolve guest inquiries and resolve them in accordance to company standard operating procedures
- Coordinate with vendors to schedule periodic and emergency repairs to the different vacation rental properties
- Manage the turn process for every unit and ensuring every cleaning team is properly assigned
- Help develop processes and systems to improve overall guest experience
- Provide timely reviews of guests on AirBnB and Vrbo platforms
- Blog writing about vacation rentals on company website to increase exposure and visibility to potential guests
Requirements:
- Minimum of 2 years of remote customer service experience with US-based businesses
- Experience with the vacation rental industry is required
- Experience with Microsoft and Google Suite
- Familiarity with Slack, Notion, Field Scheduling and CRM software
- Reliable internet/WiFi and excellent audio quality with minimal to zero background noise
- Excellent English and Spanish (written and spoken)
- Must have a strong work ethic and track record delivering results
- You must be reliable and show up on time.
Payment:
- Monthly base salary is expected to range between $1,000-1,120 USD
- Payments are processed and sent via Wise or similar platform at an established frequency (bi-weekly)
Schedule:
10:00 am to 6:00 pm PDT (Monday through Friday)
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