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Job Summary:
Contributes to the Grand Ronde Gaming Commission's (Gaming Commission) mission of developing and enforcing rules, regulations, standards, ordinances and policies affecting gaming operations for the protection of the Tribe and gaming public, thereby maintaining honesty, fairness, integrity and security of the gaming operation.
Essential Functions:
- Greets visitors, determines the nature of their business and directs inquiries to appropriate staff or destination.
- Represents the Gaming Commission in a professional manner while communicating telephonically, in writing, or in person. Works cooperatively and effectively with individuals possessing a confrontational attitude.
- Answers questions about gaming license applications and the licensing process. Makes copies of applicant materials and checks Oregon Driver's License for current address. Orders new address sticker if needed.
- Obtains photos of new applicants and current licensees for the production of license cards and identification badges.
- Processes all Spirit Mountain Casino payroll change notifications (PCNs) to update files and database.
- Generate all badges for new hires, transfers and other employment status changes for Spirit Mountain Casino employees.
- Generate all license cards for new hires and renewed gaming licenses.
- Distributes casino badges and gaming license cards. Responsible for follow-up with the Casino departments via correspondence on applicant's who have not met the deadline for badge/license pickup. Answers common questions about the badge-making process and badge replacement policy.
- Notifies Spirit Mountain Casino's door access personnel of employment status changes and photo updates.
- Updates applicant's information into the database as needed. Creates invitations from the Pryme system for applicants to create accounts.
- Assists Gaming Commission staff with clerical support and special projects as directed.
- Provides backup support to staff as needed.
- Performs a variety of other duties as assigned by supervisor.
Education, Experience, and Licenses:
- Requires a High School Diploma or GED and two (2) years of related experience and/or training.
- OR equivalent combination of education, training and experience.
- Must maintain a valid Oregon driver's license or obtain one upon hire, qualify for the Tribe's vehicle insurance, and provide proof of personal vehicle insurance.
Qualifications, Registrations, and Certifications:
- Knowledge of gaming regulations preferred.
- Ability to work and complete tasks independently required.
- Ability to define problems, collect data, establish facts and draw valid conclusions required.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists required.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form required.
- Ability to read, analyze and interpret legal documents, intelligence information, technical procedures and governmental regulations required.
- Ability to write reports and business correspondence required.
- Ability to make effective presentations and respond to questions from managers, employees and the general public required.
- Must have knowledge and understanding of basic mathematic principles involving addition, subtraction, multiplication, and division with the ability to interpret charts and graphs. Ability to apply these concepts to practical situations required.
- Skills in use of computer equipment, standard software and specialized investigative software required.
- Typing skills of 55 WPM preferred.
- Knowledge of accurate alphabetical filing required.
- Ability to handle a variety of tasks at the same time with frequent interruptions and meet reasonable deadlines required.
- Excellent interpersonal skills are necessary. Considerable tact is required in explaining and discussing difficult information.
- Works with confidential/sensitive information, must sign a Confidentiality Agreement, and sign and adhere to a Code of Ethics.
- As a condition of employment, the employees of the Gaming Commission are prohibited from working in any gaming related positions at the gaming facility for a period of 12 months after termination of employment, unless waived by the Gaming Commission.
- Requires a C.J.I.S. security clearance.
- Knowledge of and sensitivity to Native American culture required.
Environmental Factors and Conditions/Physical Requirements:
- Continually requires the ability to express or receive detailed information or important instructions through oral communication.
- Continually requires working with fingers rather than the whole hand or arm. Requires repetitive movement of wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks.
- Requires standing and/or sitting for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally.
- Occasionally requires lifting of up to 40 pounds.
- Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.
- This position is frequently subject to inside environmental conditions which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions.
- May be called upon to serve as a Disaster Reservist during Emergencies, or when the Tribal Emergency Operations Center is opened.
- Local travel is occasionally required. Travel outside of the state is infrequently required.
Background Check:
Candidates for this position will be subject to criminal and character background checks and may be subject to fingerprinting.
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