Customer Services Agent [South Africa]

 

Western Cape, CPT - Southern Suburbs

(Market related)

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Supervisor at our Cape Town International Airport.
The successful application will report to the Manager: Airports.

qRESPONSIBILITIES:

• Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
• Manage flight delays and or cancellations;
• Handle and safeguard of confidential information.

REQUIREMENTS:

• Grade 12;
• Airport experience and ticket sales within an aviation concern;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• No criminal or credit record;
• Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
• Own transport would be an advantage;

PERSONAL ATTRIBUTES:

• Punctual;
• Excellent understanding of delivering great customer service;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal hours including additional shifts,
• Remains focused in order to handle objections;
• Customer focused and service orientated.

APPLICATION GUIDELINE:

• All external applicants, please apply via our website: www.FlySafair.co.za;
• No external email applications will be considered;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful;
• Reference number – JHB000720.

Preference will be given to members of designated groups that are under-represented.

For more information please contact:

Noni Modiakgotla