U-Box Sales Agent (Part Time or Full Time)
If you are self-motivated and enjoy working in a fast-paced environment, then a job as a U-Box Agent may be for you. Get right to work helping customers in your first week as part of our comprehensive, initial education program. Learn and grow as you participate in weekly coaching and on-going education. Hourly base of $14.50, plus discretionary sales bonus – the potential to earn $17-20 per hour! This is a part-time, work from home position with a variety of scheduling options to fit most needs.
U-Box Agents take back-to-back, incoming calls from customers who need help with U-Box portable moving and storage containers, and other U-Haul products and services. Primary duties include:
Serving customers with quoting rental rates and earning new business through sales and cross-selling.
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Scheduling U-Box pick-up, shipping, and delivery.
Providing support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.
Includes assisting customers with truck, trailer, towing and storage business.
U-Box Team Members ...
Provide superb customer service.
Learn and sell the benefits of doing business with U-Haul.
Master required scripts and customer advisements.
Use good time management practices.
Work well with others and are a team player.
This job might be for you if:
You enjoy helping people and problem-solving.
You like a fast pace and enjoy staying busy every day.
You enjoy working closely with your manager and receiving coaching on how to be even more successful.
You are comfortable learning and using multiple computer programs.
You are comfortable with sales, and cross-selling products and services.
You are comfortable with scheduling and logistics.
Minimum Qualifications:
Must be 16 years of age or older.
Positive, upbeat, self-motivated with a “can-do” attitude.
Proficient keyboarding and computer skills.
Ability to navigate and use multiple computer programs at once.
Excellent verbal communication and listening skills.
Clear speaking voice.
General knowledge of U.S. geography.
Willingness to incorporate feedback to constantly improve performance.
You must have a quiet, private work area.
Ability to meet all technical requirements.
Perks of joining the U-Haul Team!
Compensation:
Hourly base of $14.50, plus discretionary sales bonus – the potential to earn up to $17-20 per hour!
Work from home Contact Center career paths available.
Opportunity for base pay merit increases based on performance.
(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.) ?
Benefits: At U-Haul our Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.
U-Haul Offers:
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans if eligible
- Paid holidays, vacation, and sick days if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
Education Explained:
- Fast-paced, hands-on initial education.
Mix of instructor-led classes, and e-Learning through our very own U-Haul University.
Learn and begin performing some of your job duties with customers the first week.
Build on your skill set through continuous coaching and education.
Scheduling Requirements:
Available to work between 4 A.M. – 8 P.M. (Arizona time)
Work at least one weekend day per week.
Working holidays are required in order to provide support for our customers year-round. There is an incentive to volunteer for this, otherwise you may be scheduled to meet the Team and business needs.
The following is required to work from home:
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
All work duties, including initial education, must be performed at your home address.
If you want to switch or substitute computers at any time, Manager approval is required.
The following technical requirements must be met to work from home:
- Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
Computer Specifications:
Windows 10 or 11
8GB of RAM/memory or higher
Processor must have CPU benchmark score of 2,000 or higher
Additional Hardware:
Webcam (external or built in is ok)
USB headset (wired)
Internet speeds:
Ping under 100
10mb download
5mb upload
The following is not permitted due to compatibility, performance, security, or other concerns:
MAC Operating Systems
Internet access through satellite, cellular phone service, mobile wireless network, or similar. e.g. mobile hot-spot, tethering, 5G wireless
Using a Proxy server or third-party network.
Computer stick or similar device.
Rental, rent-to-own, or public computer/laptop.
Working in a public place or using public Internet.
Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
Running non-work-related programs while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
About Us
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.
