Member Solutions Representative

 

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Overview:

Compensation: $17.00 - $24.00 hourly based on experience and credentials

Remote Opportunity

The Member Solutions Representative communicates with members to determine reasons for loan delinquency on their past-due accounts. This individual offers recommendations to restore loans to a current status while minimizing credit union loss and increasing net recoveries. An ideal candidate has strong communication skills with keen attention to detail

Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LoveWork! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:

* COMPETITIVE MARKET SALARIES * MEDICAL COVERAGE * PAID TIME OFF * PAID HOLIDAYS * PARENTAL LEAVE * RETIREMENT PLANNING * DEGREE ASSISTANCE * BONUS OPTIONS * ACCESS TO OVER 4,000 GYMS * FREE IDENTITY THEFT PROTECTION * PAID VOLUNTEER HOURS * LEGAL ASSISTANCE * MENTAL HEALTH RESOURCES * EMPLOYEE LOAN DISCOUNTS *

Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!

Responsibilities:

• Utilize telephone or written communication to reach members with past due accounts
• Perform basic financial analysis and determine reasons for loan delinquency
• Implement credit union policies to offer suggestions or recommendations on how to restore loans to a current status
• Recommend solutions such as payment extensions, due date changes, referral to Member Solutions Department or outside consumer credit counseling, repossession, or redemption
• Ensure account information by documenting all account activity in the Member Solutions software
• Administer corrections or refer accounts to the appropriate department for further research
• Facilitate an assigned number of collection calls per day
• Utilize information obtained from credit reporting, skip tracing services, and software to recover collateral or funds
• Record and post payments received to members’ accounts or General Ledger
• Perform rights of offset on depository accounts and within guidelines, apply funds to delinquent or charged-off loans
• Assist with training new employees in the Member Solutions Department
• Assist with training credit union employees on Member Solutions policies and procedures
• Attend educational events to increase professional knowledge and remain current with compliance guidelines

Qualifications:

• High school diploma or equivalent
• 1+ years of consumer collections experience
• Basic accounting skills to post payments to General Ledger and members’ accounts
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management

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