Remote Customer Account Manager (Sales)

 

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Want to join an awesome Customer Account Management team? Our local Comcast team is growing and we are hiring for Remote Customer Account Managers with sales experience and an eagerness to control your income. Not only do you get to work for one of the top technology companies in the world, we offer benefits on day 1, a very competitive base salary plus uncapped commission program, a great culture and lots of opportunities for growth.

Our team is responsible for supporting the Comcast Business Services team in their efforts to retain and GROW our business accounts customer base. You will interact with our existing customers to drive increased sales and revenue, enhance customer satisfaction and problem resolution. This is a fun and fast-paced environment where you are accountable for individual results and how those impact your team.

***Note: This is a REMOTE role and is open to individuals who reside within Massachusetts, New Hampshire, Maryland, Delaware, New Jersey, Pennsylvania, Virginia, Vermont, Rhode Island, or Connecticut. In order to work from home, you do need a quiet workspace and internet that is at least 100 mbps.

Remote Customer Account Manager (Sales) Compensation :

• Base Pay: $12-16/hr. based on both location and experience. Average base earning: $27,500/annual
• Our sales commission programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets

Remote Customer Account Manager (Sales) Benefits:

• Benefit packages effective on day 1 - Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) Eligible to enroll in medical, dental, vision
• Paid training
• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
• Tuition Reimbursement (where applicable)
• Job qualifications:
• High School Degree or equivalent
• This position requires a Minimum 2 years of related sales experience

Remote Customer Account Manager (Sales) Core Responsibilities:

• Retain business customers by growing accounts through solution-based selling and account management via the telephone
• Make outbound calls to accounts to achieve sales quota metrics
• Prepare sales documentation, activity reports, and forecasts, as required
• Build proposals for customers related to the proposed solution and new sales opportunities
• Develop customer relationships through regular customer contact via the telephone
• Drive both sales growth and account retention by introducing various products and services available through Comcast Business
• Document effectively and accurately conversations and contact information into client management system
• Work with customers to increase customer retention
• Ability to function in a closely monitored environment, including monitoring of customer calls and productivity levels
• Regular, consistent, and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Comcast in an EOE/Veterans/Disabled/LGBT employer

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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