Essential Functions:
- Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
- Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
- Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
- Creates modeless case pan; coordinates with digital team for model printing.
- Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
- Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
- Informs next work shift team of important production updates, including necessary management team.
- Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
- Utilizes GO Location Scan to keep track of cases location and status on production floor.
- Prints/reprints prescriptions from work order/case tracking system as necessary.
- Timely scans cases to update location tracking as cases move are moved to different locations.
- Assigns cases to Dental Technicians through DL Touch.
- Monitors Outlook email inbox.
- Performs other related duties and projects as business needs require at direction of management.
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